Disabled Accounts

FASRC does not delete any accounts once they are granted, we simply will disable an account to make it inactive.

Users can only have a single account, if needed we will move the sponsorship or upgrade the account to a more privileged role, we never issue new accounts once you are in our database. your account can be “rehydrated” again later.

Disabled Accounts

If you can’t log in it might be because your account has been disabled. Accounts could go into the Disabled” state for a number of reasons. Most commonly:

• your account is idle for some time because you have not logged in to one of the FASRC services, (ssh into the cluster, log into SPINAL, use OOD, etc)
• your PI retired or your Sponsoring PI asked us to remove you from their lab. Without a valid, active sponsor an account will be disabled
• your account had an expiration date on it and that date has passed
• your account has been compromised or we were asked to disable it for some other reason

In order to have your account re-enabled and rehydrated, we will need approval from your sponsor. Ideally, have your sponsor contact us and indicate that they wish your account to be re-enabled. You may also contact us, but bear in mind that we will still need to contact your sponsor for approval, so this will take slightly longer than if they contact us directly.

Please allow time for us to process your request. FASRC Support Hours

Adding Groups, Cluster Access. or Changing Labs

See Adding additional lab groups or cluster access for details and instructions. A new account is not required to add groups, acces, or change labs.

Again, signing up for an additional account if you already have or have ever had a FASRC account is never the correct answer. See: Add or Change Lab Groups

Account Sharing

Sharing accounts or account credentials is against university security policy. See: Sharing Accounts