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OpenAuth Troubleshooting


OSX Error Message
With the gui installer, Mac OSX 10.8 and above users may receive one of two error messages. In those cases you will need to open the app differently the first time you run it:

  • “JAuth OpenAuth Desktop Client Installer” is damaged and can’t be opened. You should eject the disk image.”
    • Got to System Preferences and click Security & Privacy
    • If “Allow apps to be downloaded from” is grayed out, click the lock at bottom to unlock this pane.
    • Note what it’s currently set to and then change the option to ‘Anywhere’ and confirm the change when prompted.
    • Run the installer now (and click Open or OK when dialogue pops up).
    • Once complete, go back to the Security & Privacy pane and change the setting back to its previous setting.
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