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Getting Help with Sid
Sid is a service providing high performance computing resources to Social Scientists at IQSS and the larger community at Harvard University.
How to know if you’re using Sid
If your dashboard looks like this, you’re using Sid:
The FASRC Cluster interface provides an alternate user interface to Sid. If you see this, you’re using the FASRC interface, not Sid:
SID SPECIFIC ISSUES
Documentation for Sid can be found here: https://docs.rc.fas.harvard.edu/kb/sid-documentation
Opening a ticket
If you are using Sid and experience an issue, create a help ticket by sending email to: email@example.com
When submitting a ticket, please be specific about the system and/or resource you’re having trouble with. What are you trying to accomplish and what steps have you taken so far? If you’re receiving an error message, include the text of the message and a screenshot, if possible.
FASRC CLUSTER RELATED ISSUES
Sid applications run on the FASRC Clusters. If you are experiencing an issue in the FASRC interface, or have questions related to the way applications run on the FASRC Clusters, please use these support options: https://docs.rc.fas.harvard.edu/kb/support/