Getting Help with Sid
Sid is a service providing high performance computing resources to Social Scientists at IQSS and the larger community at Harvard University.
How to know if you’re using Sid
If your dashboard looks like this, you’re using Sid:
The FASRC Cluster provides an alternate user interface to Sid. If you see this, you’re using the FASRC interface, not Sid:
SID SPECIFIC ISSUES
Documentation for sid can be found here: https://sid.harvard.edu/documentation
Opening a ticket
To help IQSS Support better help you, when submitting a ticket, be specific about the system and/or resource you’re having trouble with. A good guideline for your ticket description is to consider the who, what, where, when, and why of your problem. The more targeted your description, the faster support can diagnose and resolve the issue.
FASRC CLUSTER RELATED ISSUES
Sid applications run on the FASRC Cluster. The many ways to get help with cluster related questions are documented here: https://docs.rc.fas.harvard.edu/kb/support/