Getting Help with Sid

Sid is a service providing high performance computing resources to Social Scientists at IQSS and the larger community at Harvard University.

How to know if you’re using Sid

If your dashboard  looks like this, you’re using Sid:

 

The FASRC Cluster interface provides an alternate user interface to Sid.  If you see this, you’re using the FASRC interface, not Sid:

 

SID SPECIFIC ISSUES

Self-Help Documentation

Documentation for Sid can be found here: https://docs.rc.fas.harvard.edu/kb/sid-documentation

Opening a ticket

If you are using Sid and experience an issue, create a help ticket by sending email to: help@sid.hmdc.harvard.edu

When submitting a ticket, please be specific about the system and/or resource you’re having trouble with. What are you trying to accomplish and what steps have you taken so far? If you’re receiving an error message, include the text of the message and a screenshot, if possible.

FASRC CLUSTER RELATED ISSUES

Sid applications run on the FASRC Clusters.  If you are experiencing an issue in the FASRC interface, or have questions related to the way applications run on the FASRC Clusters, please use these support options: https://docs.rc.fas.harvard.edu/kb/support/

DESKTOP/LAPTOP/WiFi/NETWORK/EMAIL/PRINTER

Members of IQSS should contact IQSS Client Support Services at help@iq.harvard.edu for issues unrelated to Sid and the FASRC Cluster.